Returns and exchanges for orders sent within Türkiye
Product return requests are made within the following criteria, based on the provisions of the Consumer Protection Law and Regulation.
By law, in online sales (sales with distance contracts), consumers have the right to reject and return the product within 15 days from the date of receipt, without assuming any legal or criminal liability and without giving any reason.
After your returned products reach us, your products are examined in the order of processing following the acceptance process. After we receive your returned products, your refund amount will be paid to you within 10 business days . Your refund will be refunded according to the payment method you used when ordering on our site (cash/installment). Since refunds are made by automatic systems, the refund is based on the payment type of the order you have created in the system. If the installment payment method was used for orders, the refund will be made in installments; Even if the cash payment method is used, the refund is paid in advance to the card.
Can I make an exchange?
Of course. To make a change, you can contact us at 0212 291 91 18.
How can I return it, what are your return conditions?
-You can send the product(s) you want to return to the address on the invoice as " Shipper Collect ".
-After your returned product reaches us, the necessary checks will be carried out and your refund will be made within 1-3 business days.
-You must fill out the return section on your invoice completely and sign it. Otherwise, your refund will not be made.
-The products you have purchased must be unused, undamaged and with uncut inner and outer labels.
-You can make your return within 15 days.
1. Return Conditions- You can return your unused, undamaged products with intact inner/outer labels within 15 days that you have purchased from Remilashop.com.
- After your product/products reach us, they are examined and if they comply with the return conditions, they will be accepted and your refund will be made according to your payment method in the order.
- When your return is completed, you will be informed via e-mail and SMS.
- The time it takes for your refund to be reflected in your account will vary depending on your bank. Please remember to check your account.